Activities in Bali — Weekender Holidays

Terms & Conditions — Weekender Holidays

Last updated: 2 July 2026

These Terms & Conditions ("Terms") govern your use of weekenderholidays.com and all bookings made through it. By creating an account or completing a booking, you agree to these Terms. Please read them carefully.

The company

M/s Weekender Holidays, Abhirup Bhalla, 91Springboard, 90B, Delhi–Jaipur Expressway, Udyog Vihar, Sector 18, Gurugram, Haryana 122015, India. ("Weekender", "we", "us").

1. Eligibility

You must be 18 years of age or older to use this website and make a booking. By using our services you confirm that you are at least 18 years old or are using the site under the supervision of a parent or legal guardian who agrees to these Terms.

2. Bookings and confirmation

A booking is confirmed only when payment is successfully processed and you receive an e-voucher by email. Until that point, no booking exists. Weekender reserves the right to decline a booking at its discretion, in which case a full refund will be issued.

All bookings are subject to availability at the time of payment. Displaying a product on the website does not constitute a guarantee of availability.

3. Pricing

Prices are displayed in Indian Rupees (INR) unless you have selected a different display currency. The INR amount charged at checkout is the binding price. Display prices in other currencies are indicative and may vary slightly due to exchange rate fluctuations. Prices include all applicable taxes and fees as stated on the booking page.

Weekender reserves the right to correct pricing errors. If a booking is made at an incorrectly low price due to a system error, we will contact you before processing payment and offer you the choice to confirm at the correct price or receive a full refund.

4. Cab hire — specific terms

Cab hire means private cab hire with a dedicated driver. You are not renting a self-drive vehicle. The driver will be provided by Weekender and will accompany you for the full duration of your booking.

All prices include the vehicle, English-speaking driver, fuel, toll charges, and parking fees. Entry tickets to attractions, meals, tips, and any personal expenses are not included unless explicitly stated.

The duration of service (Full Day = up to 10 hours, Half Day = up to 5 hours) begins at your confirmed pickup time. Overtime beyond the booked duration may incur additional charges payable directly to the driver, agreed before extension.

You must not ask the driver to perform illegal activities, drive outside agreed routes without prior arrangement, or transport goods that are prohibited under Indonesian law.

5. Activity bookings — specific terms

Activity start times are fixed. If you arrive late, the service will not be delayed and no refund will be issued for missed portions.

Group sizes and inclusions (entry tickets, meals, equipment) are as specified on the activity detail page at the time of booking.

Weekender acts as an organiser and coordinator. Some activities involve third-party operators. Weekender will take reasonable steps to ensure quality but cannot be liable for acts or omissions of third-party operators beyond our reasonable control.

6. Cancellations and refunds

By the customer: Cancellations made more than 48 hours before the scheduled pickup or activity start time are eligible for a full refund. Cancellations within 48 hours of the scheduled time are non-refundable.

By Weekender: If we cancel a booking (due to unavailability, force majeure, or safety concerns), you will receive a full refund within 5–7 business days to your original payment method.

Refund processing: Refunds are processed to the original payment method within 5–7 business days after the cancellation is confirmed. Wallet credits (where offered) are processed within 24 hours.

No-shows: If you do not arrive at the confirmed pickup point within 30 minutes of the confirmed pickup time without prior notice, the booking is forfeited and no refund is issued.

Wallet credit

Your Weekender Wallet may hold refund credit (amounts returned to you from cancelled or amended bookings) and promotional credit (cashback, referral rewards and goodwill adjustments granted by Weekender Holidays). Promotional credit is a benefit provided at our discretion; it is non-transferable, has no cash value except as applied to eligible bookings, and is forfeited if your account is closed or deleted. Refund credit represents amounts owed to you and, on account deletion, is returned to your original payment method where technically possible; where it cannot be returned automatically, account deletion is suspended until the amount is resolved.

7. Your responsibilities

You are responsible for providing accurate passenger details at the time of booking. Weekender is not liable for service disruption caused by inaccurate information you provided (wrong pickup address, wrong phone number, etc.).

You are responsible for holding valid travel documents (passport, visa, travel insurance) required for your trip. Weekender does not verify travel document validity.

You agree not to use our platform for fraudulent bookings or to misuse promotional codes or wallet credits.

8. Weekender's liability

Weekender's liability for any claim arising from a booking is limited to the total amount you paid for that booking. We are not liable for indirect losses, missed flights, accommodation costs, or any consequential loss arising from a cancelled or disrupted booking.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

9. Intellectual property

All content on weekenderholidays.com (text, images, logos, design) is owned by or licensed to Weekender. You may not reproduce, redistribute, or commercially exploit any content without our prior written consent.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy, available at weekenderholidays.com/privacy. By accepting these Terms you acknowledge you have read the Privacy Policy.

11. Governing law

These Terms are governed by the laws of India. Any dispute arising from these Terms or a booking will be subject to the exclusive jurisdiction of the courts of Gurgaon, Haryana, India.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to registered users by email. Continued use of the website after changes constitutes acceptance of the revised Terms. The "Last updated" date at the top of this page always reflects the current version.

13. Contact

For any questions about these Terms, contact us at info@weekenderholidays.com or +91-8800591097.

Privacy Policy — Weekender Holidays

Last updated: 13 July 2026

This Privacy Policy explains how M/s Weekender Holidays ("Weekender", "we", "us") collects, uses, and protects your personal data when you use our website at weekenderholidays.com. It applies to Indian residents and is aligned with the Digital Personal Data Protection Act, 2023 (India).

Who we are

M/s Weekender Holidays, Abhirup Bhalla, 91Springboard, 90B, Delhi–Jaipur Expressway, Udyog Vihar, Sector 18, Gurugram, Haryana 122015, India. Email: privacy@weekenderholidays.com. Phone: +91-8800591097.

What personal data we collect

We collect the following categories of data, depending on how you interact with us:

Account registration: Full name, email address, phone number, password (stored as a secure hash — we never see your actual password).

User profile (optional, you choose what to add): Address, city, state, pincode, country, nationality, date of birth, gender, GSTIN (if you need a tax invoice).

Booking data: Passenger name, email, phone number, nationality, pickup and drop-off location, date of travel, number of passengers, special requests, payment amount, and Razorpay order and payment IDs.

Travel companions (Participants feature, optional): First name, last name, email, phone, date of birth, gender, nationality, relation to you, and optionally passport number (used only if required for a specific tour manifest). If you add another person's details, please ensure they are aware and agree.

Enquiries and contact form: Name, email, phone, destination of interest, travel dates, budget range, message, and the page you came from on our site (referrer URL).

Login via Google or Facebook: Your name, email address, and profile picture as provided by Google or Facebook. We store a reference ID from Google or Facebook to link your account.

Wishlist (optional): When you tap the heart to save a cab or activity, we store the product type, product id, and the time you saved it, linked to your account, so we can show your saved list and (with analytics consent) measure wishlist intent.

Device and behavioural data (first-party analytics only): Browser type, device type, IP address (stored in hashed form for analytics), pages viewed, time spent, and booking funnel steps. We do not use third-party tracking pixels. This data is collected only with your explicit consent via the analytics consent banner.

Why we collect it and the legal basis

Purpose	Data used	Legal basis
Processing your booking and sending your e-voucher	Name, email, phone, nationality, booking details	Contract fulfilment
Sending you booking confirmation, driver details, cancellation notices	Email, phone	Contract fulfilment
Sending OTP for login verification via WhatsApp	Phone number	Contract fulfilment (account security)
Fraud detection and preventing misuse	IP address, device data, booking patterns	Legitimate interest
First-party analytics to improve the booking experience	Hashed IP, device, funnel events	Consent (you can decline at any time)
Remembering products you save to your wishlist	Product type, product id, liked-at	Contract fulfilment (account feature)
Sending you travel deals and offers	Email, name	Consent (separate opt-in; you can withdraw at any time in Notification Settings)
Generating tax invoices (GST) where requested	Name, address, GSTIN	Legal obligation
Maintaining financial and tax records	Tax invoices, booking amount, invoice identity	Legal obligation (10-year retention)

Who we share your data with

We share personal data only with the following parties and only to the extent necessary:

Razorpay Financial Solutions Pvt. Ltd. — processes your payment. Your payment details (card number, UPI ID) are handled directly by Razorpay; we do not receive or store them. Razorpay's privacy policy is at razorpay.com/privacy.

Google LLC — provides reCAPTCHA (bot detection at registration) and OAuth login (Sign in with Google). Google's privacy policy is at policies.google.com/privacy.

Meta Platforms (Facebook) — provides OAuth login (Sign in with Facebook). Meta's privacy policy is at facebook.com/policy.

WhatsApp (Meta Platforms) — we send your OTP for login verification via WhatsApp to the phone number you registered with.

Our email service provider — we send booking confirmations, vouchers, and notifications by email. Your name and email address are transmitted to our email delivery provider.

Our drivers and tour guides — your name, pickup location, and booking reference are shared with your assigned driver for service delivery. No other personal data is shared.

Some of these providers (Google, Meta) may process data on servers outside India. We share only the minimum data necessary and rely on their own data-protection commitments.

We do not sell, rent, or trade your personal data to any third party. We do not run third-party advertising pixels on this website.

How long we keep your data

Data type	Retention period
Financial and tax records (tax invoices, booking amount, invoice identity)	10 years (required for GST and tax-audit compliance), then deleted
Account data	Until you delete your account
Wishlist (saved products)	Until you delete your account
Analytics events	180 days, then automatically deleted
Contact form submissions	2 years, then anonymised
Notification delivery logs	1 year, then deleted
PDF vouchers and receipts on our servers	90 days, then deleted
Password reset tokens	24 hours

When you delete your account: we immediately erase your profile, wishlist (saved products), saved travel companions (including any passport numbers), analytics history, enquiry and contact records, and the personal identifiers on your bookings. Indian tax law requires us to keep certain financial records — your tax invoices and the associated booking amount and invoice details (your name, and GSTIN if you provided one) — for 10 years from the date of the transaction, so that statutory business and tax audits can be met. These records are kept in minimised form (only what the law requires) and are automatically deleted once the 10-year period ends. Nothing else is retained. Deleting your account does not delete tax invoices you are legally entitled to have kept.

Wallet balance on account deletion. Where your Weekender Wallet holds a balance at the time you delete your account, it is handled as follows. Credit arising from a refund is returned to the original payment method used for the relevant booking wherever technically and lawfully possible; where automatic return is not possible — for example, where the payment provider's refund window has closed, or the payment was not made by card — deletion is suspended and we contact you so that the amount may be returned. Promotional credit — including cashback, referral rewards and goodwill adjustments — is forfeited upon deletion, and only with your explicit, recorded consent. Records of such refunds and forfeitures are retained, together with statutory tax and financial records, for the periods required under applicable law. Once completed, account deletion is permanent and cannot be reversed.

Your rights under the DPDP Act 2023

If you are an Indian resident, you have the following rights:

Right to access — request a copy of all personal data we hold about you. You can download this yourself at any time from Settings → Privacy & Data → Download my data, or by writing to privacy@weekenderholidays.com.

Right to correction — request correction of inaccurate or incomplete data.

Right to erasure — request deletion of your data. You can do this directly from your account via Settings → Delete Account, or by writing to privacy@weekenderholidays.com. Erasure removes all your personal data except the financial/tax records we are legally required to retain for 10 years (described above).

Right to withdraw consent — withdraw consent for marketing communications at any time via Settings → Notifications. Withdrawal does not affect transactional communications (booking confirmations, OTPs).

Right to grievance redressal — if you have a complaint about how we handle your data, email privacy@weekenderholidays.com. We will acknowledge within 3 business days and resolve within 30 days.

Right to nominate — you may nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, contact us at privacy@weekenderholidays.com with subject line "DPDP Data Request — [your right]".

Children and minors

Our services are not directed to persons under 18 years of age. We do not knowingly collect personal data from anyone under 18. If you believe a person under 18 has provided us with personal data, please contact privacy@weekenderholidays.com and we will delete it promptly.

Security

We implement reasonable technical and organisational safeguards to protect your personal data, including encrypted password storage, HTTPS on all pages, CSRF protection on all forms, and access controls restricting staff access to customer data. Payment card data is never stored on our servers — it is processed directly by Razorpay.

In the event of a data breach that is likely to affect your rights or interests, we will notify you and the Data Protection Board of India as required by law.

Changes to this policy

We may update this policy from time to time. We will notify registered users by email of material changes. The "Last updated" date at the top of this page always shows when it was last revised.

Contact us

M/s Weekender Holidays
privacy@weekenderholidays.com
+91-8800591097
91Springboard, 90B, Delhi–Jaipur Expressway, Udyog Vihar, Sector 18, Gurugram, Haryana 122015

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